FAQ

How long does shipping take?

Orders are processed within 1-3 business days. Delivery typically takes 5-12 business days depending on your location.

How much does shipping cost?

Shipping is free on all orders.

Can I return a product?

Yes - unopened, unused items in original packaging can be returned within 30 days. If you're in the EU, you also have a 14-day cooling-off period. See our Refund Policy for full details.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number.

Are your products tested / safe to use?

We recommend performing a patch test before using any new skincare product, and consulting a professional if you have specific skin concerns or allergies. See our Legal Notice for details.

How can I contact you?

Email us anytime at support@luminaskincareshop.com.